Over the last four to five years, I have enjoyed a very good relationship with my cellular phone store. I use U.S. Cellular because of the excellent coverage in eastern North Carolina but I have a wide range of choices of wireless retail stores. Anything from U.S. Cellular company-owned stores to some "Jack-leg" selling phones out of his trailer (mobile home for those that aren't Southern). And when the time and the vendor of choice was my decision, I chose Imagine Wireless in Kinston, NC.
Why did I choose Imagine Wireless? Why else? I had a relationship, an acquaintance with the owner, Kim Weeks. I didn't know Kim that well at all, in fact, but like so many other products and buying decisions, I will usually make my choice on a person, not a product. Don't you do that? All other things being equal, why wouldn't you make a choice based on a relationship? And, most of the time, I don't mind paying a little more (within reason) to do business with someone I know.
That's the reason I chose Imagine Wireless, but that's not I've stayed and am so pleased with them. In fact, I rarely see Kim. She has a crew of several high school age "kids", both boys and girls serving customers like me. There are a couple of them that have been there for a while and I know their names, but several I don't know. The amazing thing to me is that they are all great kids and super customer service people. I don't know how Kim does it, but she does an outstanding job in the hiring process. Every single "kid" that has helped me over the years either knew his cell phone technology inside and out. Or, and this is the best part, if they didn't, they knew how to handle the situation. They didn't "fake" it if they didn't know the answer, they admitted they didn't know and took whatever steps necessary to remedy the situation.
All of the staff, young and "old", have great people skills it seems. They've always been there for me to fix the occasional "problems" with any wireless service but they have been great in making suggestions so that I get the most out of my cell phone and service plan. They never try to "up sell" me into something I don't want or need. I'm able to drop in the store at anytime, ask a stupid question, and be on my way. So "Thank-you": Justin, Chip, Jesse, and the other "kids". How lucky Kim is to have such a quality group of staff.
So there you go, in what could be one of those situations where bad service is a necessary evil you have to put up with, the "kids" at Imagine Wireless make my cell phone experience better than I could, you guessed it…Imagine!
(Advantage Printing is a commercial print & marketing company serving small and mid-sized businesses, nonprofits and churches.)