I received this return email after I inquired about the service of bizM3 mobile marketing.
And while I didn't expect my request to be put on the top of the pile, I didn't need to be reminded that my request for more information was Priority: Low.
What did I learn from this?
It reminded me of how important the "smaller" customers are to my business.
Everyone knows that the most important customer in the world is the one standing in front of you, or the one your're on the phone with, or the one you see in the grocery store. No matter how busy you are and no matter how little they purchase from you, every customer needs to believe that they are your #1 customer.
In reality, the "little guy" knows he is not your "best" customer if ranked by sales volume. But when you treat them like #1, the referral machine starts to churn. And you never know where that next big sale will come from.
So now that I know what bizM3 thinks of me…I'm still in need of more information to determine what I think of them.
David A Moore is a cross-media marketing junkie fueled by Mountain Dew. His habit is supported as managing partner of Advantage Printing, a commercial print and marketing service provider serving churches, nonprofits and small businesses.
Follow me on Twitter: www.twitter.com/davidamoore
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